Summary
- Challenge
- Move a live, multi-market AEM platform to a new vendor with zero downtime.
- Approach
- Structured knowledge transfer with a risk tracker, then BAU in sprints with weekly client governance.
- Outcome
- Zero downtime at handover, then 47 items delivered across eight workstreams in about four months.
The challenge
CEAT Specialty runs a live, multi-market enterprise AEM platform. It had to move from an outgoing vendor to a new team without any downtime, and then keep being maintained, enhanced and supported.
My role
Project Manager (Delivery Lead), Langoor.
- Timeline
- May 2026 – present
- Role
- Project Manager (Delivery Lead)
- Engagement
- Vendor transition → maintenance, enhancement & technical support
- Stack
- AEM 6.5, Adobe Cloud Manager, Adobe Commerce, AWS, CDN, GSC, Zoho Sprints, Jira / Confluence
What I did
First came knowledge transfer. I kept a risk tracker, a queries register and regular status reviews. After that I set up BAU (business as usual) in sprints, with daily stand-ups and a weekly governance meeting with the client. The work was wide: new market pages, dispatcher configuration, CI/CD on Adobe Cloud Manager, AWS, QA, P1 incidents with root cause analysis, Core Web Vitals and technical SEO.
- 01Ran knowledge transfer with a risk tracker, a queries register and status governance
- 02Stood up sprint-based BAU: daily stand-ups, weekly client governance, Zoho Sprints
- 03Delivered new market pages for Ukraine, Canada, Brazil and more
- 04Led dispatcher config, CI/CD on Adobe Cloud Manager and AWS infrastructure (Route 53, ELB, RDS, S3)
- 05Ran QA cycles, P1 incidents with RCA, Adobe cases, Core Web Vitals and technical SEO
Results
The handover completed with zero downtime. In about four months the team delivered 47 items across eight workstreams. Along the way: 26 knowledge-transfer sessions, 35 tracked risks, 28 access items and around 107 governance touchpoints.
- 26KT sessions
- 35risks tracked
- 28access items
- ~107governance touchpoints
Stack and tools
AEM 6.5, Adobe Cloud Manager, Adobe Commerce, AWS, CDN, GSC, Zoho Sprints, Jira / Confluence
Zoho Sprints
Jira
Confluence
Search Console
Questions
What was Aashish Pandey’s role on CEAT Specialty?
Project Manager (Delivery Lead) at Langoor (an LS Digital company).
Was there downtime during the vendor transition?
No. The live AEM platform changed vendors with zero downtime.
What stack does the platform use?
AEM 6.5, Adobe Cloud Manager, Adobe Commerce, AWS (Route 53, ELB, RDS, S3), a CDN and Google Search Console, managed in Zoho Sprints with Jira and Confluence.
What was delivered after the handover?
47 items in about four months across eight workstreams, including new market pages for Ukraine, Canada, Brazil and more.